Tuesday, November 25, 2014

Testing Internet Speeds

This weeks tech blog is about testing your internet speeds. We get calls about the speed of your internet and the first thing that we recommend for customers to do is a speed test. After testing, the next step would be to bypass their router and hardwire directly into your modem by ethernet and do another speed test. If you see a big difference in speeds that is the best indication of the issue being with your router's wireless network. If speeds are still slow, the best thing to do is call our 24 hour a day technical support line. They can do some in depth trouble shooting and if needed, create a ticket that prompts a service call. This is one of the most reliable (although no sites are completely accurate) speed test sites that we use here.  

Wednesday, November 19, 2014

Meet our Techs!

Name: Tim Sarnes

How many years with Tel-Star? 1

How many years in the business? 5

Whats your favorite part of being a cable technician? Meeting new people and always being somewhere new.

Best advice to give a customer?  Make sure when buying a router to get one good enough for what your using it for. Cheap isn't always good.

 #1 thing asked by customers? What router should I buy?

What is the most common issue found at service calls? Customer router's are bad

Tuesday, November 4, 2014

Welcome to the new Tel-Star Blog!

Welcome to our new blog. We will be posting engaging, informative information for our customers concerning all things related to cable, high speed internet and digital phone service.