Wednesday, April 29, 2015

12 Tips for Troubleshooting Your Internet Connection

This is a great article from Many of these issues are the top complaints our customers are faced with.  Internet Connection Troubleshooting

Wednesday, April 22, 2015

Tel-Star Digital Phone Service

Experience the latest in telephone technology that lets you use your broadband connection to make quality phone calls. Our Digital Phone service allows unlimited local and long distance in all 50 States and Canada. Looking to keep an existing phone number? We are able to move most telephone numbers for your convenience.* Customers are even able to control features with a click of the mouse using their online "My Phone" account.

Features include: Anonymous Call Rejection, Call Forward,

Call Waiting, Do Not Disturb, Speed Dial, Three-Way Calling

& Voice Mail Management

New Customers can add phone for 12 months with existing 

internet service for only $20 month!

Tuesday, April 14, 2015

What can happen when you cut cable lines

   People across northern Arizona couldn't use the Internet, their cellphones or landlines for several hours after someone vandalized a fiber-optic line that brings communications to a large part of the state, officials said. Businesses couldn't process credit card transactions, ATMs didn't function, law enforcement databases were unavailable, and even weather reports were affected.
   Authorities said 911 service was being supplemented with hand-held radios and alternate phone numbers. Water and sewer facilities switched to manual operations, and residents needed cash to make utility and court payments. 911 lines were limited Wednesday afternoon and authorities couldn't access law enforcement databases. Weather reports from the region weren't able to reach anyone. During their evening newscasts, television stations showed blank spaces on their weather maps where local temperatures would normally appear.

Be safe! Call Julie 811 before any digging project.

Even the most cautious excavator or homeowner can occasionally cause damage to a buried line. If a utility line is damaged or dislocated, state law requires that the person responsible for the excavation or demolition immediately notify the affected utility and then contact JULIE at 811 or 800-892-0123.

Please be prepared to give the following information to the JULIE call center agent:
  • JULIE Dig Number
  • Type of underground line damaged (pipe, cable, etc.)
  • Affected utility, if known
  • The location of the damaged line at the excavation site
JULIE’s call center agents may be able to assist with contact numbers for notifying utility owners.

In the event of a potentially dangerous situation, including the escape of any flammable, toxic or corrosive gas or liquid, state law requires the person doing the excavation to do the following:
  • Immediately stop digging and evacuate the area
  • Call 911 and notify the authorities
  • Contact the owners of the underground lines
DO NOT attempt to repair, clamp or constrict the damaged utility unless under the supervision of the utility owner.

Tuesday, April 7, 2015

It is Safe Digging Month! Call Julie 811

Trees help clean the air, provide shade and make our yards more attractive and comfortable. While it may seem like a simple task to dig a hole and drop in a tree"hold on" there's quite a bit to consider before you pick up that shovel. Here's 5 common mistakes to avoid when preparing to plant a tree.

                                                      5 Common Mistakes when planting a tree